Accessibility Audits
ConverseBSL supports organisations to review how accessible their premises, services and customer journey are for Deaf and hard-of-hearing people.
An accessibility audit can help identify barriers and practical improvements so your organisation can provide a more inclusive and accessible service.
What we can review?
An audit may include:
- Reception and front-of-house communication
- Staff confidence when supporting Deaf customers or service users
- Visual information and signage
- Booking and appointment systems
- Website and contact options
- Use of interpreters and communication professionals
- Emergency procedures and evacuation communication
- Customer service processes
- Accessibility of events, meetings or public services
- Practical reasonable adjustments
Who this is suitable for?
Accessibility audits may be useful for:
- Businesses
- Shopping centres
- Healthcare services
- Local authorities
- Charities
- Community organisations
- Education providers
- Housing providers
- Public-facing services
- Event organisers
What you receive?
Following the audit, we can provide practical feedback and recommendations to help your organisation improve communication access and inclusion.
This may include:
- A written summary of findings
- Practical recommendations
- Suggested staff training needs
- Advice on communication access
- Priority areas for improvement
Please contact us to discuss an accessibility audit or inclusion review for your organisation.